Sterling Silver Pendant

At this time our "Collection" products are ready for shipping. Please allow 5 business days for us to prepare and ship our work. We will contact you if sizing requests delay us.

We will contact you for any "Custom" product orders and let you know delivery expectation based on scope of work. 

Please contact us if you need a special service or a rush order, we will try to accommodate you and quote you a new shipping cost.
contact@haslerandkim.com or 416-975-5474

Any ordered product with a value equal or greater than CAD $1000.00 is shipped via FedEx, 1/2 business days service, within Canada , USA and Europe. All shipments are traceable and insured and will require signature upon delivery.

Regular Canada Post Service is available as a second option for products with a value below CAD $1000.00. This service is uninsured.

Ship to address: For insurance purpose and accelerate payment processing we ask our Customers to only use the address associated to your method of payment (Credit Card or PayPal account).

Customers are responsible for any taxes and duties applicable in their country on all products purchased from our online store.

Unfortunately, we have no control for any delays that may happen during shipping and cannot guarantee delivery time.

Terms of Use and Store Policies are dated October 20, 2020.

Return Period

We are confident you will appreciate our work but we understand that sometimes appearances and volumes are different on your person than what you viewed on the screen.

Only our “Collection” sale products can be returned for an exchange or refund. Our products are handmade and often unique, for that reason we ask you to inform us within 5 business days of delivery or pick up. Returned product must be in our possession within 15 business days. Please read Return Shipping Instructions below.

Unfortunately, all “Custom” order product sales are final. At this time we cannot accept refunds or exchanges.

Please make sure to read the item description to know if your item (s) can be returned.

Inform us of any return decision by Email at contact@HASLERANDKIM.COM or by phone at 416-975-5474 .

Exchange and Refund

We accept our creations returned for refund or exchange in our Toronto showroom or by courier.

Exchange: When returning a product for an exchange, we will issue a credit note for the full value of your original order.  

Refund: At this time, we can not absorb any shipping costs, original shipping cost and return shipping cost will be deducted from the refund amount of the returned item (s). Please note that return shipping costs may be higher than rate charged when ordering item (s).

Some online payment systems do not refund us credit card processing fees charged during payment transactions. We reserve the right to deduct any credit card processing fees, in full or in part, if we cannot receive a refund from the online payment system used.
We are only able to refund the credit card account or PayPal account used during the original purchase.

Even after our creations are returned and refunded, Customers are still responsible for any taxes and duties applicable in their country.

Return Shipping Instructions

We will email you a shipping return label that you must use for the return. We will not accept returns shipped with a different carrier or method.

Make sure item (s) are in their original boxes or bags and that enough padding protect the returned item (s). Our products must be returned in a new and unused state, in perfect condition. We will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

We will email you special packaging instructions for insured value shipment over CAD $2000.00

CHHK Creations Ltd
contact@haslerandkim.com
366 Adelaide St. East, Suite 339, Toronto, Ontario, M5A 3X9, Canada.

Terms of Use and Store Policies are dated October 20, 2020.